Returns & Exchanges

We want you to love your ILIA products, but if you are not completely satisfied, we offer a 60-day return policy for products purchased directly from our website. We provide free returns and easy exchanges to ensure you find your perfect clean beauty match.

Return Process

• 1.
  Initiate Your Return

  Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.

• 2.
  Select Items

  Choose the items you wish to return or exchange and provide a brief reason for the request to help us improve.

• 3.
  Print and Pack

  Download and print the prepaid shipping label provided, then securely pack your items in their original packaging if possible.

• 4.
  Ship and Refund

  Drop off your package at any authorized carrier location; your refund or exchange will be processed within 5-7 business days of receipt.